Refund & Cancellation Policy

At Ilba Perfumes, every perfume is hand-crafted to your unique specifications. Because each blend is made to order, our refund and cancellation policy reflects the bespoke nature of the product.

• Within 2 hours of payment: You may cancel your order for a full refund. To cancel, contact us immediately at hello@ilba.ai or WhatsApp with your order ID.
• After 2 hours / once production has begun: Cancellation is not possible as the blend will already be in production. We cannot accept cancellations at this stage.
• After dispatch: Orders cannot be cancelled once shipped.

Refunds are applicable in the following cases:

• Damaged in transit: If your order arrives physically damaged or leaking, you are eligible for a full replacement or refund. Contact us within 48 hours of delivery with photographs of the damage.
• Wrong item received: If you receive an incorrect product (wrong size, wrong bottle type), we will arrange an exchange or full refund.
• Lost shipment: If your order is confirmed lost by the courier, we will issue a full refund or re-dispatch at no extra charge.
• Payment failure with amount debited: If your payment was debited but no order was confirmed, the amount will be automatically refunded by Razorpay within 5–7 business days.

Refunds will not be issued for:

• Personal dislike of the fragrance — scent perception is subjective and individual.
• Minor variations in scent profile due to raw material batch differences.
• Incorrect delivery address provided by the customer.
• Orders that were refused at delivery without a valid reason.
• Products that have been used or partially emptied.

• Approved refunds are processed within 7–10 business days.
• Refunds are credited back to the original payment method (UPI, bank account, or card) used at the time of purchase.
• Razorpay processing fees (if any) are non-refundable.
• You will receive an email confirmation once the refund has been initiated.

Email us at hello@ilba.ai with:

• Your order ID
• Reason for refund request
• Photographs (if applicable — damaged/wrong item)

We will respond within 24–48 hours.

For any refund or cancellation queries, please visit our Contact page or email hello@ilba.ai.